Your Information.
Handled Responsibly.

Sohna Spark Digital (“Sohna Spark Digital”, “we”, “our” or “us”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains the types of information we may collect, why we may use it, how it may be shared, how long it may be retained and the choices or rights that may be available to you, subject to applicable law.

This policy applies to information collected through our website, enquiries, consultations, communications and relevant interactions with Sohna Spark Digital.

Where we rely on consent for a particular processing activity, we will seek consent where required by applicable law. Certain processing may also be carried out for other lawful business or legal purposes, where permitted.

We provide digital marketing, website development, SEO, local SEO, Google Business Profile services, social media management, paid advertising, branding, WhatsApp marketing and related digital services.

Our website is intended primarily for businesses, professionals and individuals interested in our services and digital marketing solutions.

• Responding to enquiries and requests
• Scheduling consultations
• Preparing proposals or quotations
• Understanding project requirements
• Delivering requested services
• Communicating with clients
• Providing customer support
• Managing projects and business records
• Improving our website and services
• Understanding website usage and performance
• Measuring marketing and advertising performance
• Maintaining website and service security
• Preventing misuse, spam or fraudulent activity
• Complying with applicable legal requirements

When you visit our website, certain technical information may be collected automatically by our website, hosting environment, analytics tools or other technologies we use.

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate geographic information, where available
• Pages visited
• Time spent on pages
• Referring website or source
• General website interaction data
• Date and time of visits

This information may be used to understand website usage, improve performance, maintain security, analyse traffic and provide a better user experience.

Our website may use cookies and similar technologies.

Cookies are small data files that may be stored on your device when you visit a website.

Depending on how our website is configured, cookies or similar technologies may be used for purposes such as:

• Keeping the website functioning properly
• Remembering preferences
• Understanding website traffic
• Measuring marketing performance
• Improving website usability
• Analysing visitor behaviour
• Supporting advertising or remarketing activities where applicable

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

We may use analytics and measurement tools to understand how visitors interact with our website.

Depending on the tools actually installed, these services may collect information such as pages visited, traffic sources, device information, approximate location, interaction patterns and website performance information.

Analytics information helps us understand which parts of our website are useful and where improvements may be required.

Third-party analytics providers may process information according to their own privacy policies and applicable terms.

If you contact Sohna Spark Digital through our website, email, phone, WhatsApp or another communication channel, we may retain relevant communication information.

This may be necessary to respond to your enquiry, continue the conversation, understand your requirements, provide a proposal or quotation, deliver requested services or maintain appropriate business records.

We may contact you using the details you provide where reasonably necessary to respond to your enquiry or manage an existing business relationship.

We may share or provide access to information where reasonably necessary to operate our business, provide requested services, use technology providers, protect our systems, fulfil contractual obligations or comply with applicable legal requirements.

• Website hosting providers
• Domain or infrastructure providers
• Analytics providers
• Advertising platforms
• CRM or communication tools
• Email service providers
• Website development or technology providers
• Professional advisers
• Service providers working on our behalf
• Government authorities or regulators where legally required

Where appropriate, we expect service providers handling information on our behalf to use it only for relevant business purposes and to apply reasonable security measures.

Our website and services may interact with third-party platforms and services.

• Google services
• Meta services
• WhatsApp
• Analytics platforms
• Advertising platforms
• Social media platforms
• Hosting services
• Payment or communication services, where applicable

These third parties may have their own privacy policies and terms. Sohna Spark Digital does not control the independent privacy practices of third-party platforms.

Advertising platforms may collect or receive information according to their own policies. Their systems, cookies, technologies, settings and policies may change over time.

Where applicable, available browser, platform or consent controls may affect how advertising or remarketing technologies operate.

When you submit a form on our website, the information you provide may be used to respond to your request and for the purposes described in this Privacy Policy.

• Name
• Phone number
• Email address
• Business name
• Website
• Service requirement
• Message or project details

Please provide only information that is reasonably necessary for us to respond to your enquiry.

We retain information for as long as reasonably necessary for the purpose for which it was collected or for other legitimate business, contractual or legal purposes.

• Responding to enquiries
• Providing services
• Maintaining client relationships
• Maintaining appropriate business records
• Resolving disputes
• Preventing misuse
• Meeting legal, accounting or regulatory requirements

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it where appropriate, subject to applicable retention requirements.

However, no website, internet transmission, electronic storage system or online communication method can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.

If we become aware of a relevant security incident affecting personal information, we will take appropriate steps as required under applicable law and circumstances.

Our website may contain links to third-party websites, platforms or resources.

These websites operate independently from Sohna Spark Digital.

• Their privacy practices
• Their security
• Their content
• Their availability
• Their data collection practices

We recommend reviewing the privacy policy and terms of any third-party website you visit.

Our website is intended primarily for businesses, professionals and general audiences.

We do not knowingly request or intentionally collect personal information from children where doing so would be prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

Depending on applicable law and the nature of the processing, you may have rights or choices regarding your personal information.

• Request information about personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion where applicable
• Withdraw consent where processing is based on consent, subject to applicable requirements
• Request information regarding relevant processing or sharing, where applicable
• Exercise other rights available under applicable law

Requests will be considered subject to applicable legal, contractual and legitimate business requirements.

If we send marketing or promotional communications where permitted, you may request that we stop receiving such communications.

You can contact us using the details provided in the Contact section of this Privacy Policy.

Even if you opt out of promotional communication, we may still contact you where reasonably necessary for an existing enquiry, project, transaction, service or other legitimate business purpose.

If you become a client of Sohna Spark Digital, we may process additional information necessary to provide our services.

Depending on the project, this may include business information, website information, marketing data, campaign information, analytics information, access-related information or other project materials.

Some third-party technology providers used by us may operate infrastructure or services outside India.

As a result, information may potentially be processed or stored in jurisdictions outside your location, subject to applicable laws and the policies of the relevant service providers.

Where required, we will take reasonable steps to address applicable legal requirements relating to such processing.

We generally rely on the information provided by you.

You are responsible for ensuring that information you provide to us is reasonably accurate, complete and up to date.

If your information changes, you may contact us to request an appropriate update.

Where we rely on your consent for a particular processing activity, you may withdraw that consent through the method made available for that activity or by contacting us.

Withdrawal of consent does not necessarily affect processing that occurred before the withdrawal or processing that may otherwise be permitted under applicable law.

Where applicable, we aim to provide a reasonably accessible method for submitting privacy requests or withdrawing consent.

We may update this Privacy Policy from time to time.

Changes may be made to reflect changes in our services, technology, business practices, third-party services or applicable legal and regulatory requirements.

When we make material changes, we may update the Last Updated date shown at the top of this page.

You should periodically review this page for the latest version.

Using This Website

By continuing to use this website, you acknowledge that you have had the opportunity to review this Privacy Policy and understand the information practices described here.

If you have questions about how your information is handled, please contact us before submitting information through the website.